Having strong communication skills is an important tool for any professional to stand out and excel in their profession. Discover different types of communication, such as verbal/non-verbal and formal/informal, as we review different ways that people communicate and how to sharpen those skills. Topics covered include email and phone etiquette, crafting an elevator pitch, proper use of business cards and introductions, and pitfalls to watch for. Also learn active listening and conversation pointers, plus tips for excellent well-rounded communication in the workplace. A must have for anyone who wants to sustain working relationships!