Managing people effectively and creating organizations with a culture of excellence is critical to thriving in todayï¿½s changing times. Yet, good people all too often make common mistakes with the best of intentions that hurt employee morale the growth and development of their employees. This session will use humor and stories of failure and success that highlight the top 10 management behaviors to avoid and those to pursue. You will be challenged to rethink the critical people processes that help or hinder the employee growth and the creation of a culture of excellence. Explore best practices in selecting, training, and nurturing talented employees who will be the right fit and will exceed the expectations of your residents and customers.